Returns & Exchanges
At Janus Wool, we want you to be completely satisfied with your premium wool garments, which is why we offer a 30-day return window for all unworn items in their original packaging. Please ensure that all tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring the garment is folded neatly to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off & Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing